Agenda ⇽ 2025 NORM Conference

Registration will close September 5, 2025 at 11:55 PM

Use Phone Number Instead

Remember me

Forgot password?

Thursday, October 9, 2025 10:00^AM to 6:30^PM: 10:00^AM - 3:30^PM
Conference Attendee Registration/Exhibitor Set Up
You can check in until 5:00 PM EST, and Exhibitors can immediately set up their booth after checking in.; 3:30^PM - 5:00^PM
New Member & New Attendee Orientation and Open Registration
This session is for New Members and New Attendees and registration hours are still open for everyone else.; 5:00^PM - 6:30^PM
Welcome Reception
Join us for our welcome reception! All attendees, exhibitors, and guests are welcome to join!

Friday, October 10, 2025 6:30^AM to 8:30^PM

6:30^AM - 8:00^AM

Breakfast and Networking in Exhibit Hall

8:00^AM - 8:45^AM

Welcome and Review of Conference

8:45^AM - 9:45^AM

Keynote: Delivering a World-Class Customer Experience: Lessons from the Mouse

Speaker: Dennis Snow

9:45^AM - 10:45^AM

Breakout Sessions A

Breakout 1:
Breakout 2:
Breakout 3:
Breakout 4:

10:45^AM - 11:30^AM

Break and Network in Exhibit Hall

11:30^AM - 11:45^AM

Transition

11:45^AM - 12:45^PM

General Session: Legislative Update
Emily Graham MSHIM, RHIA, CCS-P

Speaker: Emily Graham

Emily Graham MSHIM, RHIA, CCS-P
Vice President, Regulatory Affairs at Hart Health Strategies

12:45^PM - 2:20^PM

Lunch & Product Theaters

Lunch:

Product Theaters: 1:15 PM - 1:45 PM

Product Theaters: 1:45 PM - 2:15 PM

2:20^PM - 3:20^PM

General Session: BCBS Behind the Curtain

Speaker:

3:20^PM - 4:00^PM

Break and Networking in Exhibit Hall

4:00^PM - 5:00^PM

Breakout Sessions B

Breakout 1:
Breakout 2:
Breakout 3:
Breakout 4:
Breakout 5:

6:00^PM - 8:30^PM

Friday Night Event

Coquina Lawn

Saturday, October 11, 2025 7:00^AM to 7:00^PM

7:00^AM - 8:00^AM

Breakfast and Networking in Exhibit Hall

8:00^AM - 9:00^AM

General Session: Lead Simply
Holly Hoffman

Speaker: Holly Hoffman

Holly Hoffman
Speaker / Author

9:00^AM - 10:00^AM

Membership Annual Meeting

10:00^AM - 10:45^AM

Break and Networking in Exhibit Hall

10:45^AM - 11:45^AM

Breakout Sessions C
Wendy Selllers•Jean Acevedo•Amanda Waesch•Meredith Hirsh, MBA, FACMPE•Trevor McElhaney

Breakout 1:
Breakout 2:
Breakout 3:
Breakout 4:
Breakout 5:

Wendy Selllers
The HR Lady
Jean Acevedo
President and CEO of Acevedo Consulting at Acevedo Consulting Inc.
Amanda Waesch
Member & Vice President at Brennan, Manna & Diamond LLC
Meredith Hirsh, MBA, FACMPE
CEO/Vice President of The Hirsh Center for Arthritis and Sports Medicine
Trevor McElhaney
Director of Consulting at DoctorsManagement