Dennis Snow
President at Snow and Associates, Inc.Dennis Snow's customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the parks, learning and applying the skills it takes to run a world-class, service-driven organization.
Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
He also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. While there, he coordinated the Disney Traditions program which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World, Dennis’ leadership performance was ranked in the top 3% of the company’s leadership team.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include American Express, Johns Hopkins Medicine, and Verizon Wireless.
His articles appear in a number of industry publications and he is a featured customer service expert on several business news-talk radio shows. He is the author of two books, Unleashing Excellence: The Complete Guide to Ultimate Customer Service and Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.
Jean Acevedo
President and CEO of Acevedo Consulting at Acevedo Consulting Inc.Jean Acevedo, LHRM, CPC, CHC, CENTC, AAPC Fellow has over 30 years of health care experience. Jean demonstrates particular expertise in all facets of rheumatology documentation and coding, working with small and large rheumatology practices across the country for more than a decade. She has been a speaker at many of the rheumatology physicians’ annual meetings including STAR, the Florida Society of Rheumatology and the National Organization of Rheumatology Managers (NORM). She has presented sessions on the 2021 E/M Documentation and Coding changes at the American College of Rheumatology’s annual ACR Convergence conference in 2020 and 2021, and has presented at the annual CSRO Rheumatology Fellows conference for over a decade.
Steve Bedwell MD
Dr. Steve has exploded onto the professional speaking circuit and reinvented the art of keynote speaking. In every one of his unique programs, he applies his medical understanding of brain and behavior to the challenges of modern professional life and leadership.
With Steve, you can have all the fun of a wildly enjoyable comedy show in an extensively researched, content-rich program. This approach, a seamless blend of education and entertainment in equal measure, has earned rave reviews from associations, corporations, healthcare and non-profit audiences across the country.
Shannon Deconda
Partner at DoctorsManagementShannon DeConda is the Founder and President of the National Alliance of Medical Auditing Specialists (NAMAS) as well as the President of Coding & Billing Services and a Partner at DoctorsManagement, LLC.
Ms. DeConda has over 16 years of experience as a multi-specialty auditor and coder. She has helped coders, medical chart auditors, and medical practices optimize business processes and maximize reimbursement by identifying lost revenue.
Since founding NAMAS in 2007, Ms. DeConda has developed the NAMAS CPMA® Certification Training, written the NAMAS CPMA® Study Guide, and launched a wide variety of educational products and web-based educational tools to help coders, auditors, and medical providers improve their efficiencies.
Ms. DeConda is an experienced presenter and educator and a sought-after speaker. She has her Coding Certification through both the AAPC and PAHCS.
Emily Graham MSHIM, RHIA, CCS-P
Vice President, Regulatory Affairs at Hart Health StrategiesEmily Graham, MSHIM, RHIA, CCS-P, joined Hart Health Strategies in January 2011 as Vice President of Regulatory Affairs, where she helped establish the firm’s regulatory and quality services portfolio. As a member of the Hart Health Strategies team, Ms. Graham works with a diverse range of organizations on complex challenges that impact the quality and delivery of health care that arise from an ever-changing health policy landscape. She routinely engages with key federal agencies under the US Departments of Health and Human Services, Veterans Affairs, and Defense, including noteworthy advisors that influence federal health policy, and frequently interacts with Congressional offices as a subject matter expert.
Across her decades-long career in health policy, Ms. Graham has served in multiple roles, including as the Associate Director of Regulatory Affairs for the American Society of Cataract and Refractive Surgery (ASCRS), where she focused on a variety of regulatory and quality improvement issues for ophthalmic surgeons. Here, she also served as Chair of the Quality and Health Information Technology and Regulatory Committee for the Alliance of Specialty Medicine, and as a staff liaison to the AMA's CPT Editorial Panel and Revalue Value Systems Update Committee (RUC), the National Quality Forum (NQF), Surgical Quality Alliance (SQA), and the American National Standards Institute (ANSI) Z80, among others.
Ms. Graham also held positions with the American Academy of Otolaryngology-Head Neck Surgery as a Practice Management Coordinator, where she focused on coding and reimbursement issues, as well as in an acute care hospital billing office and in a physician practice. She also held positions in academia, serving as the Assistant Dean and Program Director for the Health Information Management and Clinical Data Coding (HIM/CDC) Programs at Northern Virginia Community College's (NVCC) Medical Education Campus (MEC), as an adjunct faculty member for the NVCC HIM/CDC program, and most recently, as Chair of the NVCC HIM/CDC Advisory Committee.
Ms. Graham is a Past President of the District of Columbia Health Information Management Association (DCHIMA) and currently holds credentials as a Registered Health Information Administrator (RHIA) and Certified Coding Specialist – Physician-based (CCS-P) from the American Health Information Management Association (AHIMA). She obtained a Bachelor of Science and a Master of Science in HIM from Stephens College, Columbia, MO. She completed her Six Sigma Green Belt training at Villanova University.
Stefani Hendrixon, MBA, BSN, RN, CPC, CRC
Chief Health Information Officer for a Qualified Clinical Data Registry (QCDR)Stefani Hendrixon is a dynamic healthcare leader with a unique blend of clinical, operational, and informatics expertise. She currently serves as Chief Health Information Officer for a Qualified Clinical Data Registry (QCDR), where she leads efforts to harness health data to drive quality
improvement, support value-based care, and enhance clinical outcomes on a
national scale.
With a strong foundation as a registered nurse and a former Director of Nursing, Stefani has a proven track record of ensuring excellence in patient care, quality performance, and patient satisfaction. Her leadership has spanned acute and ambulatory care settings, where she has successfully led
multidisciplinary teams and transformative projects that deliver lasting, measurable results.
Stefani’s passion lies in connecting people, processes, and technology to elevate healthcare delivery. Her work continues to bridge the gap between clinical care and strategic innovation, shaping the future of the health system performance and patient-centered care.
Meredith Hirsh, MBA, FACMPE
CEO/Vice President of The Hirsh Center for Arthritis and Sports MedicineMeredith Hirsh is the CEO of The Hirsh Center, where she leads a team of rheumatologists, advanced practice providers and 50 dedicated professionals on a mission to provide exceptional patient experiences. With nearly 20 years working in healthcare, Meredith has built a distinguished career rooted in a lifelong connection to medicine, shaped by her upbringing as the daughter of a physician and a social worker.
In addition to her leadership role at The Hirsh Center, Meredith serves as an adjunct professor at Florida Atlantic University, where she mentors the next generation of healthcare professionals, helping them navigate the complexities of the healthcare industry. In 2023, she was honored with the Florida Medical Association's Distinguished Layman’s Award for Helping Physicians Practice Medicine.
A respected consultant, Meredith collaborates with national decision-makers and healthcare organizations, offering her expertise to help shape policy and improve systems. She is also the creator and host of Working Healthcare, a podcast aimed to provide trustworthy and reliable insights into the ever-evolving healthcare landscape.
Passionate about leadership development, Meredith is committed to continually honing her skills while inspiring others to reach their highest potential. Through her work, she strives to empower leaders, foster growth, and drive positive change across the healthcare sector.
Holly Hoffman
Speaker / AuthorHolly Hoffman was the last remaining member of the Espada Tribe and the last woman standing on Season 21 of Survivor Nicaragua on CBS. Through that experience, and others throughout her life, Holly was inspired to share her message of positivity, determination, and confidence.
A professional speaker and the author of Three Step Stride, Your Winner Within and Write Yourself a Note, Holly acknowledges that life is made up of challenges, and we are often faced with situations that seem insurmountable. She inspires her audience to focus their thoughts, emotions, and energy towards success and shares the knowledge, tools, and discipline to achieve it.
In 2019, Holly earned the CSP® (Certified Speaking Professional™) designation from the National Speakers Association. She travels across the country speaking to a wide variety of corporations, associations, universities, schools, and women’s organizations.
Holly’s message offers encouragement and optimism and a roadmap for self-discovery and spiritual enlightenment. Her methods are intuitive, honest, and adaptable to nearly any situation. Her audience is guaranteed to walk away inspired and motivated to succeed.
Trevor McElhaney
Director of Consulting at DoctorsManagementTrevor McElhaney is the Associate Director of Consulting at the firm’s Knoxville, Tennessee office. His focus areas include feasibility studies for potential ventures, practice startups, strategic planning for growth-stage practices, transactional advisory, and succession planning. His extensive knowledge and experience across primary care and specialty practices allow him to structure each engagement to the individual needs and goals of each client.
Prior to joining DoctorsManagement, he worked as a senior valuation consultant at a national consulting firm, advising clients in the areas of Stark Law and Anti-Kickback Statute compliance in connection with physician compensation arrangements, professional services agreements, and call pay arrangements. In addition, Trevor assisted with due diligence reviews in connection with large, multiparty mergers and acquisitions, joint ventures, reorganizations, and affiliations.
Trevor holds a Doctorate of Jurisprudence with a Concentration in Business Transactions from the University of Tennessee College of Law and a Bachelor of Science in Business Administration with a major in finance and minor in economics from the University of Tennessee College of Business.
Michael Saitta, MD, MBA
RheumatologistDr. Saitta is a board-certified rheumatologist in Fayetteville, Arkansas and is also a Fellow of the American College of Rheumatology. He has participated on numerous committees, councils and advisory bodies related to rheumatology practice, government regulation, health care payment models and advocacy for patients’ rights. Currently, he serves on the board of the Arkansas Rheumatology Association and on the executive committee of the Coalition of State Rheumatology Organizations, a national advocacy and education resource dedicated to improving access to quality care for rheumatology patients.
Wendy Selllers
The HR LadyWendy Sellers, The HR Lady® is Your No-BS Human Resources Expert.
She is not your average consultant, speaker, trainer, or author! Wendy is an HR and management consultant, conference speaker, educator, author, and podcast host specializing in attracting and retaining talent (and keeping companies out of court) by educating and developing managers, business owners, and employees too.
Wendy is here to keep it real and get things done. A teacher of reality, she’s been fixing problems and educating people face-to-face, online, and from the stage.
Her approach? Bold, straightforward, and focused on results. No fluff. All action!
With almost 30 years of experience in HR, operations, management, employee relations, and management training. Wendy’s got the education – with multiple degrees (a Master’s in HR and another in Health Care Administration), plus she’s held titles like SPHR and SHRM-SCP.
She even taught the SHRM prep course, but she walked away when it started feeling like a waste of time for folks who weren’t ready to be there, but they were still gladly taking their money! Wendy is also certified in internal workplace investigations and DiSC personality training. Oh, and she’s a Dale Carnegie grad in leadership and empathy—because those things matter.
She has served businesses of all sizes, from local startups to global enterprises. Wendy has worked in and across diverse industries including healthcare, dental, professional services, technology, manufacturing, construction, engineering, non-profit, higher education, federal contractors, public safety, and government agencies – to name a few.
Shawn Stinson, MD
Senior Vice President, Managed Care and Population Health BlueCross BlueShield of South Carolina at BlueCross BlueShield of SCM. Shawn Stinson, MD serves as the Senior Vice President for Healthcare Innovation and Improvement at BlueCross BlueShield of South Carolina. In this role, he oversees clinical programs supporting BCBSSC Private Business. Prior to coming to BCBSSC, he was the Chief Quality & Patient Safety Officer of Palmetto Health, now known as Prisma Midlands. He serves as an adjunct Associate Professor at the University of South Carolina School of Medicine.
Dr. Stinson attended the Duke University School of Medicine, after completing his undergraduate education at the University of North Carolina at Greensboro. His internship and residency training were undertaken at the Johns Hopkins Hospital in Internal Medicine. He began his career at the Johns Hopkins Hospital in 1991 and advanced to Assistant Professor of Medicine before coming to the University of South Carolina School of Medicine in 1995 to direct the Internal Medicine Residency Program at Richland Memorial Hospital.
Dr. Stinson may be reached by email at shawn.stinson@bcbssc.com or by phone at 803-264-3749.
Amanda Waesch
Member & Vice President at Brennan, Manna & Diamond LLCAmanda Waesch is an attorney at Brennan, Manna and Diamond, with offices in Ohio, Florida, Arizona and Michigan. Ms. Waesch operates a national healthcare practice and is licensed in Florida, Ohio and Tennessee. She primarily focuses her practice on advising all types of healthcare providers, including, hospitals and physicians, on medical staff issues, billing and reimbursement appeals and strategies, regulatory compliance, contracting, and general corporate matters. In particular, Ms. Waesch has worked with many hospitals and health systems on medical staff bylaw revisions, credentialing matters, and peer review and disciplinary proceedings. Ms. Waesch is also primarily responsible for all reimbursement audits and appeals, including Medicare and Medicaid appeals and commercial reimbursement disputes for her firm’s healthcare clients. Additionally, her work focuses on many different areas of health law such as employment contracts; general corporate matters; Medicare certification, state licensure, and accreditation; regulatory compliance, HIPAA privacy and security laws; fraud and abuse laws; joint venture structural analysis; compliance plans; and healthcare litigation.