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- Conference Attendee Registration/Exhibitor Set Up
You can check in until 5:00 PM EST, and Exhibitors can immediately set up their booth after checking in.
- New Member & New Attendee Orientation and Open Registration
This session is for New Members and New Attendees and registration hours are still open for everyone else. Located in rooms Austin 1-3
- Welcome Reception
Join us for our welcome reception! All attendees, exhibitors, and guests are welcome to join!
- Breakfast and Networking in Exhibit Hall
Breakfast in the exhibit hall for all our attendees and guests.
- Welcome and Review of Conference
This is our welcome to all the attendees of the 2024 conference.
- Connecting the Workplace and Life Through FUN
Paul LongJoin us in the General Session Hall for our Keynote presentation.
Paul Long
Motivational Speaker at L1FE, LLC
- Break and Networking in Exhibit Hall
Network with our exhibitors in the exhibit hall!
- Transition
- Soft Skills Shouldn’t Be So Hard – Focusing on Staff Soft Skills to Improve Patient Experience in Rheumatology
Gerry Gribbon
Gerry Gribbon
ACC at Evolution Coaching & Consulting, LLC
- Panel Discussion: Considerations for Outsourcing Key Rheumatology Office Functions to Virtual Assistants: Panel of Practice Managers
This is a panel discussion with your peers and will take place in the general session room.
- Lunch and Networking in Exhibit Hall
Join us for lunch and connect with our exhibitors!
- Transition
- Breakout Sessions A
Trevor McElhaney•Scott Warrick•David ZetterBreakout 1: Tips for Negotiating with Payers for Rheumatology Practices, presented by David Zetter
Breakout 2: Wrangle Your Rheumatology Data: Ride the Benchmarking Bull to Improve Practice Performance
Breakout 3:Evaluating The Financial Viability of a New Line of Business within Rheumatology, presented by Trevor McElhaney
Breakout 4: HR: Coaching & Documenting for Employee Performance Improvement in your Rheumatology Practice, presented by Scott Warrick
Trevor McElhaney
Director of Consulting at DoctorsManagement
Scott Warrick
Speaker/Consultant at Scott Warrick’s Human Resource Consulting & Employment Law Services
David Zetter
CEO of Zetter HealthCare LLC
- Break and Network in Exhibit Hall
- Transition
- Breakout Sessions B
Jean Acevedo•Trevor McElhaney•Scott Warrick•David ZetterBreakout 1: Tips for Negotiating with Payers for Rheumatology Practices, presented by David Zetter
Breakout 2: Responding to Medicare Audits: Important Steps for Rheumatology, presented by Jean Acevedo
Breakout 3: Evaluating The Financial Viability of Current Services of Business within Rheumatology Practices, presented by Trever McElhaney
Breakout 4: HR: Coaching & Documenting for Employee Performance Improvement in your Rheumatology Practice
Jean Acevedo
President and CEO of Acevedo Consulting at Acevedo Consulting Inc.Trevor McElhaney
Director of Consulting at DoctorsManagementScott Warrick
Speaker/Consultant at Scott Warrick’s Human Resource Consulting & Employment Law ServicesDavid Zetter
CEO of Zetter HealthCare LLC
- Friday Reception
- Breakfast in Exhibit Hall
- Deadly Spin: An Insurance Company Insider Speaks Out
Wendell Potter
Wendell Potter
Author/Speaker at Kingsport & Wise
- Annual NORM Membership Meeting
This is for NORM Members only.
- Break and Networking in Exhibit Hall
- Transition
- The Battle Against Healthcare Fraud
Matthew KirkThis General Session be presented by Special Agent Matt Kirk of the Dallas OIG office.
Matthew Kirk
Special Agent at U.S. Department of Health and Human Services-Office of Inspector General (HHS-OIG)
- Lunch and Networking in Exhibit Hall
Exhibitors can start breaking down at 1:30 PM EST
- Transition
- Breakout Sessions C
Jean Acevedo•Amanda Waesch•Meredith Hirsh, MBA, FACMPEBreakout 1: Wrangle Your Rheumatology Data: Ride the Benchmarking Bull to Improve Practice Performance, presented by the NORM Benchmarking Committee
Breakout 2: Responding to Medicare Audits – Important Steps for Rheumatology, presented by Jean Acevedo
Breakout 3: Doctor Panel: How Managers Can Gain the Trust of Their Doctors, presented by Meredith Hirsh, MBA, FACMPE
Breakout 4: Copays: What to Charge, When to Waive & How to Collect More, presented by Amanda WaeschJean Acevedo
President and CEO of Acevedo Consulting at Acevedo Consulting Inc.
Amanda Waesch
Member & Vice President at Brennan, Manna & Diamond LLC
Meredith Hirsh, MBA, FACMPE
CEO/Vice President of The Hirsh Center for Arthritis and Sports Medicine
- Transition and Snacks
- Showing Up to the Rheumatology Showdown: Strategies for Having Crucial Conversations
This general session will be presented by the NORM Education Committee.
- Supporting Rheumatology Patients Beyond Treatment: Patient Centered Financial Guidance
Lisa Poworoznek
Lisa Poworoznek
Revenue Cycle Director of Rochester Regional Health
- Closing Remarks and Prize Drawings